HR · Agent 06c
HR Planning & Cost
FTE vs contractor mix, labor cost trajectory, occupancy-driven hiring plan.
Total headcount
248
FTE 214 · Contractor 34
FTE gap vs target
-20
234 target by Q3
Labor cost / room sold
฿612
▼ 4.8% vs LY
Productivity (rooms/FTE)
1.42
▲ 6.2% vs LY
FTE vs Contractor by department
Labor cost trend — next 12 months
Hiring & cost-action plan (next 90 days)
| Department | Action | Driver | Urgency |
|---|---|---|---|
| Housekeeping | Hire 6 FTE | Songkran + GCC inbound recovery | High |
| Front Office | Hire 2 FTE (ZH/HI) | China + India source markets | High |
| F&B | Convert 4 contractors → FTE | Retention; OT > 18% threshold | Med |
| Spa & Wellness | Hire 4 FTE | Yield gap vs target capacity | Med |
| Kitchen | Hold | Productivity within band | Low |
Neopetal AI InsightConvert 4 F&B contractors → FTE to absorb Songkran OT spike — net ฿0.18M/mo saved by Q4. Hire 2 ZH/HI front-office agents now: India + China rebound forecast occ +6pp by Aug. Spa underutilized 22% — therapists are the gating constraint, not demand.
Thai contextThailand workforce planning must respect 30-day notice + tenure-scaled severance(30 → 400 days). BOI hotels can sponsor foreign hires for skill gaps (Mandarin, Hindi, Arabic). Contractor 3% WHT vs FTE 5% PND1 — break-even at ~7 months tenure.